You may be wondering who to talk to at GoPuff if you’ve utilized their delivery service and run into issues.
If you have any questions or concerns about your purchase, the firm is available by phone, email, and live chat to assist you. We’ll explain what issues may be resolved by contacting GoPuff support and list the three available channels for doing so.
THE GOPUFF DEFINITION
For those who reside in one of the United States’ numerous major cities, gopuff customer service offers a convenient delivery option.
Founded by Yakir Gola and Rafael Ilishayev, who met as college roommates in Philadelphia and set out to solve the problem of needing late-night munchies without having to visit a convenience shop. Tobacco goods and hookahs to the list of things they started providing.
Delivery services have expanded to more than a thousand locations, with thousands of goods available for shipment. These include food for pets, snacks, groceries, soft beverages, alcohol, cleaning supplies, ice cream, ready-to-eat meals, toiletries, health aids, and baby necessities.
WHEN SHOULD YOU CONTACT GOPUFF’S SUPPORT TEAM?
GoPuff’s customer care staff can assist with numerous concerns. Gopuff discount code is here to avail discount.
There are a variety of order issues for which you may contact gopuff customer service.
The list below details some of these:
CHECKING THE STATUS OF AN ORDER
The order status page on the GoPuff app or website is the most reliable source of information regarding the current status of an order.
It’s possible, for instance, that the time frame for when you may expect to get your GoPuff order can shift. This isn’t a sign of any problems, but rather an attempt at transparency.
When you call the company’s customer support line, they will cancel your purchase or make the necessary changes. What to Do If Something Is Missing From Your Order, Not Quite Right, or Has Already Expired, Melted, or Been Damaged
Fill out the contact form and describe the wrong, expired, melted, damaged, or missing products in your purchase. The customer support staff will get back to you as quickly as possible to resolve the issue.
There’s an 855-400-7833 phone number you may use to get in touch with them as well.
GETTING THE WRONG REQUEST
You may use the same form or phone number to report a faulty order, and they will promptly correct the situation.
If Your Website Indicates That Your Package Has Been Delivered but You Have Not Received It Call the toll-free hotline if you still don’t receive your package after checking the tracking information on the internet. Please contact our customer service department and they will assist you in resolving the problem that impeded the delivery of your purchase.
HAVING PROBLEMS WITH YOUR ACCOUNT
Among the many things that the gopuff customer service may help you with about your account are:
HAVING TROUBLE ACCESSING YOUR ACCOUNT
Before calling customer support, double-check that you’ve entered the proper phone number.
A verification code will be sent to your phone and your email address on file with GoPuff.
Don’t hesitate to get in touch with their support staff if you don’t get the code.
PLEASE CONTACT US IF YOU NEED TO CHANGE YOUR ACCOUNT DETAILS
Go to the “my account” area of your account to make any changes to your personal information, such as your name, address, or payment details. You may then go to “my credit cards” and “settings” to change your billing and shipping details, as well as your contact information.
IN THE EVENT THAT YOU HAVE TO MODIFY YOUR EMAIL ADDRESS
Navigate to “my account” and click “options” to change your Gopuff account’s email address.
The opportunity to modify your email address will be shown. If You Need Access To Your Account and Don’t Have Your Mobile Phone with You, Here’s How
Log in on another device if you have an active gopuff customer service account but can’t get in on your phone. By entering your account’s linked phone number, you’ll have the option of receiving the 4-digit verification code through text message or email.
If you don’t have access to your phone, you may still access your account by retrieving the four-digit code from your email.
HOW TO STOP RECEIVING PROMOTIONAL CALLS AND EMAILS
Follow the link at the bottom of each gopuff customer service email to immediately stop receiving them.
For anyone who would want to be removed from our email list, we’ve included the following line: “To unsubscribe, please click here.”
- Keep in mind the emails you received from GoPuff with subject lines like “Your verification code!” and “Your GoPuff order!” have a commercial nature.
- You’ll only get them if you login in to your GoPuff account or make a purchase.
- It is not possible to opt out of receiving account-related messages through email.
ADVICE ON RESPONDING TO SUSPICIOUS ACCOUNT ACTIVITY
GoPuff suggests calling your bank immediately if you see any fraudulent activity on your account statement. However, there is little that can be done on the part of customer support due to privacy concerns.
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THE BANK WILL CONTACT THEM TO DISCUSS THE REQUEST AND ANY NEXT STEPS.
GoPuff further suggests that you remove any saved payment information from your “My Account” page and double-check the validity of your listed phone number and email address.
PROCEDURE FOR FILING A SUBPOENA OR AFFIDAVIT OF FRAUD
Visit this website and fill out the form therein to seek a subpoena.
Only authorized law enforcement, judges, lawyers, and other members of the legal system will be given access to the information stored by GoPuff.
If you require a refund, just contact gopuff customer service. Typically, they take between three and five days to process, Monday through Friday (excluding holidays).
- Instead of a cash return, you may be issued a refund in the form of a reversed transaction.
- A negative credit to your account will show up instead of the previously-pending charge if this occurs.
- After five business days, if a refund or cancellation has not been processed, GoPuff recommends contacting your bank.
- Your refund will show up in the transaction history of the payment service you used to make the purchase, whether it Apple Pay or Google Pay.